Where incidents do occur they must ensure that they are investigated appropriately, and that where necessary corrective action is taken to ensure that such incidents are not repeated, Ensure strict compliance with all relevant Hygiene and Safety legislation requirements, Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. It must be emphasizes that this “hands on” assistance must be approached with the “hotel as a whole” in mind and must not be detrimental to the efficient operations of other areas, As a representative of senior management, will be called upon to deal with guest problems or complaint related to the maintenance of the rooms, Is responsible for the general appearance of the rooms and their bathrooms, cleanliness, working conditions of the equipment, the overall décor and atmosphere, Informs maintenance of any defaults (TV out of order, tap not working, lighting, etc.) You would be … Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels, Maintain Positive Customer and Associate Relationships: assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings, Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping Managers, Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards, Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues, Supervise and coach team members’ performance toward achieving exceptional guest service, Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards, Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned, Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained, Demonstrate Fairmont core values in all interactions, Ensure employees receive the required training and support to effectively perform their roles, Assist in the preparation of preventive housekeeping maintenance reports and analyses, Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures, Follow and ensure compliance with all corporate, hotel and departmental policies and procedures, Perform any other function related duties and projects as assigned, High school diploma required; Hospitality degree is an asset, At least 2 years housekeeping experience in a luxury hotel environment required, At least 1 year supervisory experience is preferred; basic training skills are required, Experience with Property Manager and Microsoft office suite of programmes is an asset, Demonstrated strong attention to detail and the ability to meet exacting standards, Proven ability to focus attention on guest needs, remaining calm and courteous at all times, To assist in efficiently managing the department according to the established concept statement, providing a courteous, professional and efficient and flexible service at all times in guest rooms, public areas and back of house areas, following the hotels Standards of Performance, To have a full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy, To be entirely cooperative with the different sub departments of Rooms Division or any other Department of the Hotel as assigned and perform all duties and tasks when rotated or assigned to another department, To have a thorough understanding and knowledge of Rooms related service and product, To be fully conversant with all services, activities, facilities and F&B Promotions offered by the hotel and recommend to the guests, To assign responsibilities to team members, implementing multitasking principles and to check their performance daily, To monitor guest supplies, bathroom amenities and stationary and reduce spoilage and wastage, To inspect all guest corridors, service areas, lift landing areas and fire stairs, To ensure that the Place of Work and surrounding area is kept clean and organized at all times, To conduct frequent and thorough inspections together with the Assistant Housekeeping Manager / Housekeeping Manager related to standard and cleanliness of the hotel, Strong analytical and organizational skills, Knowledge and ability to use Microsoft Office suite, e-mail and Internet browsers, data processing and other software, Excellent oral and written communications skills, particularly in cross-cultural setting, Ability to maintain the absolute confidentiality of sensitive material and information, Excellent attention to detail and accuracy, Ability to provide consistent, timely follow-through on time sensitive matters, Ability to manage, process and analyze information, Ability to work proactively and independently, and collaboratively as necessary, Ability to interact positively and effectively with a diverse group of people while providing consistently excellent customer service company-wide, Ability to prioritize work assignments appropriately and manage pressure of conflicting demands, Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. Dayjob Limited Inspects equipment and furnishings and prepares work orders for maintenance, Determines that collection and distribution of linen meet the needs of the facility, Keeps records/audits, cycle cleaning, and common areas of the facility that have to be cleaned on a weekly, monthly, semi-monthly or annual basis, Investigate and resolve housekeeping related complaints, Two to three years of experience in housekeeping operations, Clerical ability to direct and control housekeeping activities and evaluate cleanliness and neatness using policies and procedures, Ability to monitor and maintain the cleanliness of the facility, Ability to make quick and accurate decisions, Ability to effectively supervise a diverse employee work group. Resume objective for a housekeeping supervisor According to Colleges and Universities.org , the outlook for business in the hotel and motel business is good. A housekeeping supervisor resume without a professional experience section is like Harry Potter without his magic wand. monthly deep cleaning and carpet shampooing, Patrol Front of House areas and Public Toilets regularly throughout the shift, Check status of hotel bedrooms and action any cleaning required and update status to give reception maximum amount of availability, Work with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communication, Ensure a thorough handover to Housekeeping teams, Carry out preventative maintenance on equipment, Ensure team members comply with hotel security, fire regulations and all health and safety legislation, A passion for delivering exceptional levels of Guest service, Previous hotel or leisure sector experience, Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis, Notify Room attendant of any deficiencies found in the room and note on the attendants board, Check appearance of all employees to ensure compliance with Fairmont standards of appearance, Submit maintenance reports/requests to Royal Service, Confer with front office regarding information about discrepant rooms via phone or in person, Physically checks discrepant rooms to ascertain status, Inspect room attendants’ carts/signs board in the morning and the afternoon, Builds strong rapport with support departments, Minimum 2 years' experience in a Housekeeping role, Proven ability to guide and coach team members, An operational knowledge Microsoft Office suite (Word, Excel, PowerPoint), Leadership, written/verbal communication, coaching and interpersonal skills, Able to balance a variety of conflicting priorities while providing guest service, Happy, friendly and helpful attitude to fellow team members and guests, Enthusiasm and commitment to deliver exceptional service and deliver on room standards, A student of the hotel school or other relevant education, Ability to communicate in both English and Spanish would be an advantage, Ability to push, pull and lift a moderate amount of weight, This position requires full schedule flexibility to include working AM and PM shifts. 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